Packing your bags
To comply with Aviation Security regulations, please ensure any sharp items over 6cm in length are packed
in your checked luggage. Small scissors and blades of 6cm or less can be carried in carry-on
luggage.
For domestic flights, you can carry liquids and gels in your hand luggage.
You are no longer allowed to carry loose or spare batteries in your checked baggage.
It’s always best to check what
you can or can’t take with you.
Please also note there is no GST refund system in New Zealand or its airports.
than 6cm
than 6cm
and gels
20 max
than 6cm
than 6cm
and gels
20 max
Getting to the airport
We recommend you arrive at the airport at least 60 minutes before your scheduled domestic departure to give yourself plenty of time to check in, check out a few of our retailers, grab a hot drink, and relax.
There are several transport options including taxis, airport shuttles, limos, and buses.
Getting dropped off?
For quick goodbyes, use our free P2, two-minute drop-off zone, outside the terminal.
If you need a little longer, there’s plenty of time to say your goodbyes with our
20 minutes’ free parking in the drop-off / pick-up zone, located in the first 5 rows of the
public
car park in front of the terminal building.
Trolley bays are conveniently located throughout the car parks and in front of the terminal.
Check-in
The check-in area is located in the Departures (left) side of the terminal.
With your ticket or booking reference at the ready, make your way to the relevant airline counter or
self-service kiosks to check in.
Luggage labels are provided at the check-in counters, so make sure your bags are correctly tagged before
handing them over to the airline.
Relax
Allow some extra time after check-in to grab a bite to eat, pick up some reading material or a gift from one
of our stores. We also offer free Wi-Fi throughout the terminal building.
You can also check out our airport lounges here!
Stores at the terminal
Outside Sports
Paper Plus
Remarkable Sweet Shop
Kapa
Dining experiences
Hikari
Patagonia
Fuel To Fly
Flight information
For flight updates, check our screens located around the terminal. Your airline will also make announcements
when it’s time to go to your gate or board.
Gate 1 is located to the left of Airspresso Café and Gates 2-8 are beyond the Security Screening Point.
Check real-time information about flight arrivals and departures at Queenstown Airport clicking on the button
below:
Arrivals & Departures
Security checkpoint
When you’re ready to go to your gate, you need to go through security screening. To help our Aviation Security
Service make the process quick and smooth, keep everything in your bag including laptop's and check there’s nothing in your
pockets.
You cannot take unsealed liquids, such as hot drinks, with you through security screening, so please
finish
them before proceeding through the checkpoint.
Stores at the terminal
Air New Zealand Lounge
Paper Plus
Gates & boarding
The gate lounges have great views, comfortable seats, toilets, baby change facilities, and a full-service café and bar. Your airline will make an announcement when it’s time to board.
Travelling with pets
If you're travelling with pets, please be aware of and respect the airport's rules. We ask that you be mindful
of other passengers and our airport working dogs at all times, and follow any staff guidance.
Your furry friends are allowed to be outside the terminal building in the public area, provided they're on a
leash. However, for health and safety reasons, and the wellbeing of our working dogs, no pets are allowed
inside the terminal, unless they are being checked in for cargo transport or are guide/mobility assistance
dogs.
During the check-in process, dogs must be on a leash at all times and placed in their crate in a timely
manner. When you’re picking them upon arrival, we know they’ll be excited to see you, but the baggage carousel
is a busy area, so please keep them in their crate until you exit the terminal building.
Find out more about travelling with pets here.
Packing your bags
We recommend that you check well ahead of time that your visas, paperwork and insurances are in order for your
transit stops and final destination.
To comply with aviation security regulations, ensure your bags are packed correctly and all liquids and gels
over 100ml are placed in your checked-in luggage - this includes wine, jams and chutneys! If you’re flying
direct (non stop) you can buy liquid, aerosol or gel items, including Duty Free, after security screening.
However it’s always best to check what you can or can’t take with you. Please also note there is no GST refund
system in New Zealand or its airports.
than 6cm
than 6cm
and gels
20 max
than 6cm
than 6cm
and gels
20 max
Getting to the airport
We recommend you arrive at the airport 2-3 hours before your scheduled international departure to give
yourself time to check in and relax.
Please note security screening and passport control open 120 minutes before your flight departs.
There are several transport options, including taxis, airport shuttles, limos, and buses.
Getting dropped off?
For quick goodbyes, use our free P2, two-minute drop-off zone, outside the terminal.
If you need a little longer, there’s plenty of time to say your goodbyes with our
20 minutes’ free parking in the drop-off / pick-up zone, located in the first 5 rows of the public
car park in front of the terminal building.
Trolley bays are conveniently located throughout the car parks and in front of the terminal.
Check-in
With your passport and ticket / booking reference at the ready, make your way to the relevant airline counter
or self-service kiosks to check in.
Luggage labels are provided at the check-in counters, so make sure your bags are correctly tagged before
handing them over to the airline.
Relax
Allow some extra time after check-in to grab a bite to eat, pick up some reading material or a gift from one
of our stores. We also offer free Wi-Fi throughout the terminal building.
You can also check out our airport lounges here!
Stores at the terminal
Outside Sports
Paper Plus
Remarkable Sweet Shop
Kapa
Dining experiences
Hikari
Patagonia
Fuel To Fly
Flight information
For flight updates, check our screens located around the terminal. Your airline will also make announcements when it’s time to go to your gate or board.
International gates 6-9 are located beyond the Security Screening Point.
Check real-time information about flight arrivals and departures at Queenstown Airport clicking on the button
below:
Arrivals & Departures
Security checkpoint
When you’re ready to go to your gate, you need to pass through security screening. Please note that the
security checkpoint and passport control open 120 minutes before your flight departs.
Queues can form at airport security screening at any time and for many reasons. Check the Aviation Security
website the day before you travel for the most up-to-date peak times.
To help our Aviation Security Service make the process quick and smooth, keep everything in your bag including laptop's, check there’s
nothing in your pockets and that all your toiletries are under 100ml (the size of the container or bottle, not
the amount that remains in the container or bottle).
At Queenstown Airport, you don’t need to place your toiletries in a transparent plastic bag; you can just
place them on the tray before going through. Unsealed liquids, such as takeaway hot drinks, cannot be taken
through security screening, so please finish them before proceeding through the checkpoint.
Customs
Next stop after security screening is the Customs counter so have your passport and boarding pass ready to show the officer. This will make the whole process flow smoothly and before you know it you’ll be browsing Duty-Free or relaxing with a glass of local wine or beer while you wait to be called for boarding.
Shop & dine
Tax and Duty Free shopping is available to international passengers, so check out the great range of products and deals at our Aelia Duty Free store. There’s also a café and bar, a news agency, a water dispenser, toilets and comfortable seating. Relax and enjoy the spectacular scenery while you wait!
Stores at the terminal
Manaia Lounge
Airspresso Cafe & Bar
Paper Plus
Aelia Duty Free
Travelling with pets
If you're travelling with pets, please be aware of and respect the airport's rules. We ask that you be mindful
of other passengers and our airport working dogs at all times, and follow any staff guidance.
Your furry friends are allowed to be outside the terminal building in the public area, provided they're on a
leash. However, for health and safety reasons, and the wellbeing of our working dogs, no pets are allowed
inside the terminal, unless they are being checked in for cargo transport or are guide/mobility assistance
dogs.
During the check-in process, dogs must be on a leash at all times and placed in their crate in a timely
manner. When you’re picking them upon arrival, we know they’ll be excited to see you, but the baggage carousel
is a busy area, so please keep them in their crate until you exit the terminal building.
Find out more about travelling with pets here.
