Airline Information - from Luggage to Lounges

The multi award-winning airline strives to provide a uniquely Kiwi experience with service that is recognised as being amongst the best in the world. It is a member of the Star Alliance and has a number of codeshare arrangements with airlines globally. Working with alliance partner Virgin Australia has created the largest ever Australasian network for trans-Tasman travellers by connecting both airlines’ domestic destinations.

Air New Zealand has a regional lounge located on the first floor of Queenstown Airport terminal building with stunning views of the surrounding mountains. The lounge is available to Star Alliance Gold partners as well as our Gold Elite, Gold and Koru members and can be accessed from the domestic departures lounge after security screening.

Baggage Services: 0800 224 872 or visit the Baggage Services office beside Baggage Carousel 1.

Air New Zealand offer regular connections with Queenstown from Auckland, Christchurch and Wellington as well as direct international services from Sydney, Brisbane and Melbourne.

Qantas offers trans-Tasman services between Sydney, Melbourne, Brisbane, and Queenstown and provides a premium service across an extensive international network.

It has built a longstanding reputation for excellence in safety, operational reliability, engineering and maintenance, and customer service.

Qantas Group is the parent company for low-cost carrier Jetstar. It also has a strategic alliance with Emirates which allows passengers to enjoy additional connectivity, enhanced frequent flyer benefits, and access to premium lounges for an exceptional travel experience.

For baggage services please phone +64 21 950 408.

With connecting services to Queenstown offered across an extensive flying network as well as flexible choices in seating class, new menu selections, group booking benefits, and an award-winning Velocity Frequent Flyer programme, Virgin Australia is committed to providing its customers with the best in comfort and service.

For baggage services please phone +64 21 950 408.

Jetstar offers domestic connections to Queenstown from Auckland and Wellington and operates regular trans-Tasman services between the Gold Coast and Queenstown.

As the low-cost carrier for Qantas Group, Jetstar offers passengers a one-stop connection to an extensive international flying network of Jetstar and Qantas destinations.

Passengers can check-in online at jetstar.com, or use the self-check-in kiosk at the airport.

For baggage services please phone 0800 700 730.